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Checkin Info

Dear Guest, we would like to welcome you to our hotel.

Our Reception department is open 24 hours a day to attend your needs. You can visit us directly or contact us by phone call, dial 808 or 9.

A ROOM ACCOUNT must be opened for the payment of your extras. There is no possibility of cash payment at our selling points.

EARLY BREAKFAST: From 07.00 with advance reservation.

GYM: The hours of the Gym are from 8:00 a.m. to 10:00 p.m booking through the App. 

BOUTIQUE: Floor 2 . Hours: 09:00 to 15:00 hrs

The “Hotel Pass” provided on arrival with your reservation details is your identification as a hotel guest. We kindly ask you carry it at all times.

If you wish to receive a visit from anyone during your stay, please contact our Public Relations department.

Detailed information regarding the presence of food allergens is at your disposal. If you suffer from any food allergy or intolerance, please inform our Reception or Public Relations department.

We wish to remind you that the correct dress code during your stay at our hotel will help to create a pleasant ambiance for all. Please kindly avoid walking around the hotel wet, in bare feet or without a t-shirt.

Free daily shuttle bus from the hotel to Las Américas - temporarily suspended

If you would like to receive information regarding additional services such as: Privilege, changes to your reservation conditions: room type, board, etc., please do not hesitate to consult our promotions. 

We are grateful for your cooperation and ask you to kindly vacate your room and the hotel by 12.00  am on your departure day.

Our philosophy is,  "THINKING OF YOU"

Your opinion is very important to us. Please take a few minutes to help us improve and tell us if you are satisfied with our services, write a comment on the opinion portals (HolidayCheck, TripAdvisor, Booking) and fill out the satisfaction surveys that you will find in our APP.

quest further information during your stay).